If you've ever wondered why you keep making bad choices, the clue might lie in which cues you rely upon when making a decision.

These words, from Nelson Mandela, speak volumes about the difficulties we face in the often-fraught process of decision-making. A decision is essentially a choice. Whether that choice involves major, ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Your first hire can make or break your small business—it's ...

Thirty years ago, when I studied industrial engineering, my professors drilled a fundamental principle of operational excellence into me: Never automate a bad process. Their logic was simple. By ...