First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to ...

GREEN BAY, Wis. (WBAY) - Wisconsin counties are increasingly adopting artificial intelligence technology for their 911 ...

Therapy dogs provide comfort to Phoenix 911 dispatchers during stressful shifts, offering solace despite their high-pressure, ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...

As the demand for rapid delivery skyrockets, so does the pressure on the drivers behind the wheel. The result is a troubling ...

City of Tucson is working to hire and retain 911 and 311 dispatchers to keep call wait times low and support first responders.

Communications Manager Amy Kennedy said she can't remember a time when the dispatch center was fully staffed. But that's ...

According to communications director Chad Deese, one of the new systems is called ASAP-to-PSAP (Public Safety Answering Points) and directly connects the 911 dispatcher’s office to several alarm ...

Jonesboro’s E-911 Dispatch Center is preparing for a major technology upgrade designed to improve response times and ...

An outage that disrupted both 911 service and non-emergency phone lines across Marin County on Sunday night was caused by ...

Tampa police officers have several new AI-powered tools to help them on the scene after the department rolled out several new tools through Prepared 911 and Axon Assistant's Policy Chat & Translation.

Law enforcement officials arrived at Katelyn’s Fairfield, Ohio townhouse and found a troubling scene: Her car was parked ...