RingCentral’s AI CX Maturity Assessment evaluates your contact center, uncovering strengths and gaps by integrating AI into your workstreams.

If you want efficiency in your call center, you can't ignore your average handle time (AHT). Here's why the metric matters & how to improve yours.

Startups aren't just tech ventures. Discover what defines a startup, explore 5 common types, and learn the key traits that set them apart—by RingCentral.

Learn the warning signs of email overload and how it can affect your health and business, plus easy ways you can stop excessive emails.

You’ve probably heard of the importance of nonverbal cues and body language when you’re communicating with someone, whether that’s in a business meeting ...

The rise of remote working is bringing about a great deal of upheaval in the world of work. In this guide, we’ll list some of the best screen sharing tools and provide a concise introduction to them.

Communication is important for any business. Here are a few of the most important pros and cons of online and offline communication.

If you’re going on vacation or closing your business for a holiday, you can set up special call rules with RingCentral. Call rules can dictate anything from forwarding calls to another extension, ...

Learn about the equipment you need to host the perfect video conference call, from hardware like types of microphones to software like apps & software.

Strategic planning has always been associated with improved efficiency. Here's how to succeed with planning in business management.

As a company that’s in the business of helping small companies amplify their revenue, we’ve picked up a thing or two on the importance of sales strategy. So we put a list together of 10 sales ...

In this guide, you'll learn how to create a sales territory plan in 6 easy steps to help your sales team sell as a team—and close more deals.