Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey. VERNON, BRITISH COLUMBIA, CANADA, October 11, 2022 ...

Don’t say “data cap”: Highlights from a Comcast customer service script If customers ask about Netflix or net neutrality, transfer them to a supervisor.

Ditch the customer service scripts (for the most part) In almost all settings, I suggest doing away with word-for-word scripts but retaining a “punch list” of points that need to be covered in ...

These three strategies are designed to address customer service gaps and create a system that actually serves customers’ needs.

Cigna and Express Scripts have collaborated with Amazon Alexa to launch two voice skills to make health care more engaging, personalized and convenien ...

Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat).