It seems like a guy can’t even buy a hamburger without getting a side of surveys. I ran into a store for a box of tissues and a birthday card. A few minutes later, a survey popped up in my email: ...

With the midterm elections in the recent past and less than 12 months to presidential primary voting, many Americans have already taken part (or will shortly) in online and telephone surveys. These ...

Want to know what your customers need and want from your content? Ask them. Then use that information to get creating. But don’t just ask one person. Ask many. Pull from the power of the crowd. To do ...

Engagement surveys can feel like the “elephant in the room” because people either love them or hate them, but we feel like we have to use them. If your engagement survey (registration required) isn’t ...

Taking surveys online might not make you rich, but it can be a super easy way to earn some extra cash if you want something low-effort you can do while watching TV or relaxing at home. I've started ...

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

A behind-the-scenes blog about research methods at Pew Research Center. For our latest findings, visit pewresearch.org. The longer a survey is, the fewer people are willing to complete it. This is ...

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them. IVR (Interactive Voice Response) phone surveys are a popular ...