As organizations of all sizes increasingly adopt AI assistants to handle routine tasks, workforce intelligence remains one of ...

The current economic climate has businesses of all sizes on edge: inflation, a competitive job market and the looming shadow of an impending recession are creating a mire of conditions that defy even ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...

AI-powered payroll intelligence is fast becoming an essential part of today's workforce management system. Payroll sys ...

Swimming in a sea of unpredictability, leadership in provider organizations eagerly welcomes any lifeline that offers cost efficiency and an improved patient experience. Adding to their growing list ...

WorkForce Software today announced that it has acquired Workplace, the leading cloud-based employee scheduling solution for retail and hospitality, with offices in the United Kingdom, the U.S., and ...

The benefits of workforce optimization have been proven, but nonetheless these technologies are growing in popularity slowly. According to analysts, the reluctance to purchase these solutions is based ...

Aspect Software has announced its acquisition of all the assets of quality management provider SophistiCom Technologies. That firm's management application provides contact centers with quality ...