Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Patient experience is linked to reimbursement, patient safety, and clinical outcomes. Executives at a pair of healthcare organizations that earned Pressy Ganey patient experience awards say that ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

If you’ve had a video check-in with your doctor recently, you’ve been a part of the most significant change to the patient experience in the last five years. Rare to non-existent prior to the pandemic ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. In response to mounting scrutiny over medical claim denials and ...

At its core, patient-centric healthcare is about aligning care with what patients need and value—not just clinically but also emotionally and practically.