Communication skills are among the most important and needed in every job, regardless of the level of the position. Most people concentrate on speaking and writing but give very little emphasis to the ...

I’m just about ready to declare that active listening is the highest priority skill for a coach to master and that it must be mastered prior to success using any other strategy. This is because I have ...

Journalist Bruce Grierson asks, “What percent of people, at the end of a conversation, say they felt ‘heard’? A study recently published in Frontiers in Science answered the question: 5 percent. Only ...

ATLANTA -- For as long as I can remember, I always thought of myself as a good listener. As a child, if anyone gave me instructions, I could recite them back. That did not mean that I was going to ...

Have you ever been in a conversation during which, instead of truly listening, you were just waiting for your turn to speak? Maybe you were preparing a response, mentally rehearsing a counterpoint, or ...