From the archives of Government Executive... April 1994—It has been almost five years since government began the push for total quality management and continuous improvement. Since then, agencies have ...

Addressing the opening ceremony of the “Prospects of Total Quality in Development Conference” yesterday, which was organised by the Ittihad University, at RAK Hilton Hotel, Shaikh Saud stressed the ...

Total quality management (TQM) strategies aim for long-term success by enlisting members of an organization at all levels to create customer satisfaction by making the best products possible. There ...

Governments can intervene to increase the supply of TQM training, which, in turn, would increase the consumption of training. If government subsidies are applied correctly, the socially optimal level ...