Zoom Video Communications has spent resources on developing a robust slate of new products, such as the Phone and Contact Center, to diversify its dependence away from Zoom Online. Despite efforts to ...

After its failed attempt to purchase Five9 last year, Zoom is once again looking to bolster its nascent contact center software proposition. Video conferencing giant Zoom has announced it is acquiring ...

Jumping from 10 million users in December to 200 million just a few months later clearly took Zoom by surprise as the surge in usage surfaced a number of privacy- and security-related issues with the ...

Zoom Meetings is arguably the most well-known video conferencing app in the world, but it's just one part of the larger Zoom Workplace platform. This comprehensive communication and productivity suite ...

‘With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level,’ says Zoom’s Chief Product ...