Every small business owner wants happy, satisfied customers. But are those customers coming back? Loyalty is not only the holy grail of a sustainable business, it’s also harder to achieve than most ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

In the dynamic customer service landscape, the stakes are higher than ever. In fact, 80% of organizations expect to compete mainly based on CX. Customers today have lofty expectations for how they ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

I USED AN APP that was so good I deleted it within a week. Let me explain. After graduating from college, I moved to the “big city” (read: Toronto) to go be … whatever I was going to be when I grew up ...