In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

When customers need urgent help, many still pick up the phone. Despite years of digital transformation, voice calls remain one of the most used support channels for banks, hospitals, logistics firms ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. While it may not be the first thought to spring to mind, ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...