A customer asks your in-app assistant a simple question: “Am I eligible for a refund?” The bot answers with confidence. The customer acts on it. Support inherits the mess. Legal gets looped in.

Why some people get better results from AI, and how perspective-taking, flexibility, and active thinking make the difference.

AI chatbots misdiagnose over 80% of early medical cases, finds a JAMA Network Open study, raising concerns over their reliability in healthcare use.

According to CEO Helen Gu, the biggest problem facing the industry today is not just monitoring and diagnosing where AI models go wrong, it's diagnosing how the entire tech stack operates now that AI ...