Delivering bad news can be a difficult challenge. A workshop titled The Art of Delivering Difficult Messages helps professionals learn the necessary skills and also the techniques for handling ...

Writing this daily newsletter is difficult. The unforgiving deadlines are the easiest part of it. The issues it deals with and that we try to explain here are much harder. Hardest of all, however – ...

Writing this daily newsletter is difficult. The unforgiving deadlines are the easiest part of it. The issues it deals with and that we try to explain here are much harder. Hardest of all, however – ...

Communicating difficult messages on benefit changes is not easy. The likelihood is that some or all staff are going to suffer some consequence – with the potential knock-on impact of negative feedback ...