Financial institutions use artificial intelligence (AI) and machine learning (ML) models to reshape debt recovery. Although you probably haven’t noticed any changes yet — these technologies are ...

Both Equifax and TransUnion recently rolled out new solutions aimed at helping collection agents get better estimations of potential recovery amounts from delinquent debtors. Both companies launched ...

When a debt collector reaches out, it can be unsettling, even if you knew that you'd defaulted on your obligations and were expecting the call. Between the pressure to pay, the perceived urgency of ...

Agents must respect the borrower’s privacy. Maintain hours of contact and avoid recovery calls/visits during inappropriate occasions ...

Taking on debt is not necessarily a bad thing (as long as the debt is used for things to generate wealth), but in the current cost-of-living crisis debt can easily spiral out of control. With an ...

A councillor has called for more education on Renfrewshire Council’s process for writing off irrecoverable debt as it prepares to wipe out approximately £550,000. The step has been authorised after ...