Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating ...
Veolia Water Company is asking the Pennsylvania Public Utility Commission to dismiss a formal complaint filed against the ...
The company is facing another incident of customers complaining about leggings being too transparent when bending.
Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...
Customers have taken to social media platforms for days to complain about things like lack of overhead bin space and not being allowed to switch seats, even when there are plenty open.
When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...
Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...
Supa Cent is tired of the complaints against Black business owners. Supa Cent is receiving strong reactions to a video she posted in response to her company’s customer service complaints. The Crayon ...
Most customer service moments disappear in two emails. But every so often, a customer sends a message so sharp, so petty, or so embarrassingly correct that the company can’t ignore it. These are the ...
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