Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...
The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...
Americans are encountering more problems with companies’ products and services than ever before, and a higher proportion of them are actively seeking "revenge" for their troubles, a new study has ...
EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...
Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...
SEATTLE, March 13, 2017 (GLOBE NEWSWIRE) -- Truly great sales professionals understand that helping customers solve key issues and challenges should be the keystone underpinning a highly relevant and ...
ROCHESTER, N.Y. — Despite a year-long News10NBC Investigation and assurances from the CEO of RG&E that things are turning around, the billing and customer service issues at the utility continue. Over ...
It was a turbulent year for carriers in 2022. But Southwest’s holiday meltdown stands out. So how much did the cancellations, lost bags and complaints affect the company’s place in WSJ’s annual ...
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