Today’s busy consumers have little time and patience for phone calls. They often ignore calls from unknown numbers entirely or let such calls go to voicemail; they may not even listen to voicemails ...

A text survey, also known as a Short Message Service (SMS) survey, is a survey where consumers reply to questions or inquiries through the SMS feature on their mobile devices. Business owners and ...

Business text messaging has continued to affirm its role as a staple in customer engagement. The question we continue to face is: Which strategy is most effective? Historically, short codes served as ...

Most people own mobile devices and are familiar and comfortable with texting. But texts have gone beyond personal communication. Today, many consumers have opted into receiving texts from companies ...

Businesses are increasingly using text message marketing, also known as SMS marketing, to reach customers and prospects. While incorporating SMS marketing into your overall marketing strategy can be ...

Everyone is familiar with the old adage, “the customer is always right.” This motto, pioneered by retail magnates Harry Gordon Selfridge, John Wanamaker and Marshall Field, prioritizes customer ...

Clerk Chat Inc., a startup building a messaging platform that integrates with major telecommunications carriers, today said it has raised $7 million in seed funding. The San Francisco-based firm plans ...

Text Request, the business text messaging platform founded and headquartered in Chattanooga, on Wednesday announced its acquisition by the U.K-based global messaging solutions leader Commify. Text ...