Imagine a future where you’re able to board an American Airlines flight without a gate agent scanning your boarding pass.
Airline boarding passes can be a mystery of acronyms, but one code could mean the difference between getting on a flight or being left behind.
When Laura MacLennan’s business class seat broke, she was sent to economy class. An American Airlines agent promised a refund and $500 in compensation, but it never came through. Can she recover the ...