The last decade taught us painful lessons about how social media can reshape democracy: misinformation spreads faster than truth, online communities harden into echo chambers, and political divisions deepen as polarization grows.

In customer experience (CX), AI is increasingly deployed across every touchpoint, from initial customer inquiries to complex service resolution. Enhancing CX while managing costs and improving efficiency raises the stakes for selecting the right AI solution.

The three biggest US stock indexes resumed their slide on Thursday, reversing course after an early morning rally. The S&P 500 ended the day 1.5% lower, the Dow Jones Industrial Average fell 0.8% and the Nasdaq lost more than 2%. On Friday, major stock markets in Asia also lost ground.

That sent tech stocks soaring, after they had slumped earlier on fears that AI valuations are in bubble territory. In other words, they are displaying “elements of irrationality”, to cite Sundar Pichai, head of Google owner Alphabet.

Sharp critiques of efforts to limit state AI laws have MAGA populists and progressive advocates joining forces in an unexpected coalition.

A company is reportedly withdrawing its AI teddy bear from the market after researchers found it told a tester where to get knives, pills and matches when asked.

Perplexity says it redesigned how Comet works for Android as it didn't want to 'just force a desktop experience onto mobile.'

Last month, General Motors said it would add Google Gemini to its vehicles that use Android Automotive-based infotainment systems in 2025, including its electric vehicles such as the Chevrolet Equinox EV and Cadillac Escalade IQ. However, the automaker said it was also developing its own AI software for future models.

OpenAI has announced a partnership with Taiwan's Foxconn to design and make equipment for AI data centers in the U.S.

The ads will be labeled as sponsored, much like they are in traditional Google Search. Six months after Google first teased ads for AI Mode, they're now appearing in the company's chatbot-style search tool.

Among key discussions at the New Economy Forum in Singapore this week was an examination of bubbles in one formerly hot investment area — ESG — one currently (still) hot one — AI — and one that few policymakers like to talk about — government debt.

President Donald Trump has drafted an executive order that would block states from enforcing regulations around artificial intelligence, renewing an AI deregulation push that’s raising concerns among tech safety advocates and state lawmakers on both sides of the aisle.